Frequently Asked Questions
Helpful Information about American Equity
Thank you for visiting American Equity. You can find answers to frequently asked questions below or feel free to contact us here.
| What type of products does American Equity offer? |
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American Equity Investment Life Insurance Company® is an industry leader in the development and sale of fixed index and fixed rate annuity products.
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| Where is the company located? |
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Our headquarters are located in West Des Moines, Iowa.
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| How do I speak with someone regarding my annuity contract with American Equity? |
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Our Service professionals are ready to assist you! The toll-free number is (888) 221-1234, and our office hours are Monday-Friday 7:00 a.m.- 5:00 p.m. (CST). If sending an email, please reach us at service@american-equity.com and include the following information:
- Your full name
- Your American Equity contract number(s)
- Your contact information
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| How do I notify the company regarding a death claim? |
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Our Claims professionals are ready to assist you! The toll-free number is (877) 542-8847, and our office hours are Monday-Friday 7:00 a.m.- 5:00 p.m. (CST). If sending an email, please reach us at claims@american-equity.com and include the following information:
- Full name of the deceased
- American Equity contract number(s)
- Date of death
- Your name and contact information
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| Who can sell annuities? |
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Annuities can only be sold by licensed insurance professionals who completed product specific training. The insurance professional must be a representative of the insurance company and must hold a valid insurance license in your state. Representatives are compensated by the insurance company. No sales compensation is ever deducted from your annuity principal.
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